PRIVACY POLICY

The Big Cleaners
Texas Sole Proprietorship

Effective Date: May 21, 2026

The Big Cleaners (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our cleaning services, website, social media pages, or communicate with us.

By using our services, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following information from clients and website visitors:

Personal Information

  • Full name

  • Phone number

  • Email address

  • Property address

  • Billing address

  • Payment information

  • Service preferences

Service-Related Information

  • Cleaning instructions

  • Entry/access information

  • Photos related to service documentation

  • Appointment history

Technical Information

If you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Cookies and analytics information

2. HOW WE USE YOUR INFORMATION

We may use your information to:

  • Schedule and provide cleaning services

  • Process payments and invoices

  • Communicate regarding appointments

  • Send reminders and service updates

  • Improve customer service

  • Maintain internal records

  • Respond to questions or support requests

  • Send promotions, offers, or marketing communications (you may opt out at any time)

3. PAYMENT INFORMATION

Payments may be processed through secure third-party payment providers such as:

  • Square

  • Stripe

  • Venmo

  • Cash App

  • Zelle

  • Other payment processors

The Big Cleaners does not store full credit card information on its own servers.

4. SHARING OF INFORMATION

We do not sell or rent your personal information.

We may share information with trusted third parties only when necessary to operate our business, including:

  • Payment processors

  • Scheduling software providers

  • Accounting/bookkeeping services

  • Insurance providers

  • Legal authorities when required by law

All third parties are expected to maintain reasonable privacy and security standards.

5. DATA SECURITY

We take reasonable measures to protect your information from unauthorized access, misuse, disclosure, or loss.

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

6. COOKIES & WEBSITE TRACKING

If our website uses cookies or analytics tools, they may collect information about how visitors use the website to improve performance and customer experience.

You may disable cookies through your browser settings.

7. TEXT MESSAGES & EMAIL COMMUNICATIONS

By providing your contact information, you consent to receive:

  • Appointment confirmations

  • Service reminders

  • Billing notifications

  • Customer service communications

  • Promotional messages

You may opt out of marketing emails or texts at any time by replying “STOP” or contacting us directly.

8. PHOTO & PROPERTY DOCUMENTATION

The Big Cleaners may take before-and-after photos for:

  • Quality assurance

  • Internal documentation

  • Damage reporting

  • Service verification

We will not publicly share identifiable customer information or interior property photos without permission.

9. CHILDREN’S PRIVACY

Our services are not directed toward individuals under 18 years old. We do not knowingly collect information from minors.

10. YOUR RIGHTS

You may request to:

  • Review your personal information

  • Correct inaccurate information

  • Request deletion of your data where legally permitted

  • Opt out of marketing communications

To make a request, contact us using the information below.

11. THIRD-PARTY LINKS

Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

12. CHANGES TO THIS PRIVACY POLICY

The Big Cleaners reserves the right to update or modify this Privacy Policy at any time.

Updated versions become effective immediately upon posting.

13. CONTACT INFORMATION

The Big Cleaners
Texas, United States

Phone: (903) 265-8521‬
Email: contact@thebigcleaners.com

For questions regarding this Privacy Policy, please contact us directly.